Refunds and cancellation

14-day money-back guarantee

You can get a full refund within 14 days of your purchase, even if you have already started the course. You don’t need to give a reason.

• Quickest: sign in, open Membership and choose “Request a refund”. The refund starts straight away.
• Or email collective@artisanist.org from the address you bought with.

We refund the full amount you paid, including tax, to the payment method you used. Refunds usually reach you within 5 to 10 business days, depending on your bank. When the refund is made, your access to the Base Course ends, your Membership is cancelled, and your access to the private Discord community ends.

After 14 days

After 14 days the purchase is no longer refundable, except where the law or Link’s refund policy gives you a right to one, for example if you never received access, the course isn’t as described, or the payment wasn’t made by you. If something isn’t working, please write to us first: we’ll fix it.

How Membership renewal works

Your purchase includes lifetime access to the Base Course and the first 3 months of Membership. After those 3 months, Membership renews automatically every 3 months at €36 (VAT included, shown in your local currency where available) until you cancel, or every year at €97 if you switch to yearly. We’ll email you about a month before your included 3 months end, and remind you by email before each renewal.

Cancelling Membership

You can cancel at any time before your next renewal:

• sign in, open Membership and choose “Cancel renewal”; or
• in your Link account at link.com; or
• by emailing collective@artisanist.org.

Membership then stays active until the end of the period you’ve paid for, and doesn’t renew. Your Base Course remains yours for life. Changed your mind? You can resume from the Membership page before the period ends.

Membership renewals

Forgot to cancel? If you write to us within 14 days of a renewal payment, we’ll refund that renewal and end your Membership. Your Base Course is not affected.

If a renewal payment fails

If a renewal payment fails, your Membership stays active for 7 days while the payment is retried. If it still hasn’t succeeded after that, Membership pauses until the payment goes through. Your Base Course is never affected.

Your legal rights

Our money-back guarantee is in addition to your legal rights, which it doesn’t affect, including your rights if the course or Membership is faulty or not as described.

Right of withdrawal. If you are a consumer, you can withdraw from this contract within 14 days without giving a reason. The withdrawal period ends 14 days after the day your purchase was completed. To withdraw, tell us clearly, for example by email to collective@artisanist.org, by using “Request a refund” on the Membership page, or with the form below (you don’t have to use it). It’s enough to send your message before the 14 days end. We’ll confirm receipt by email.

Effects of withdrawal. We’ll refund everything you paid, including tax, without undue delay and at the latest within 14 days of receiving your withdrawal, using the payment method you used, at no cost to you. Because our guarantee refunds the full amount even if you’ve started the course or used the Membership, you don’t pay anything for the time you had access.

Payments and refunds are processed by Link, a Stripe company, which sells on our behalf. Refunds appear on your statement from Link.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)